Introduction
Order Han Quoc - a leading e-commerce platform specializing in authentic Korean products, aimed to create a seamless shopping experience for Vietnamese consumers. Their product range included K-fashion, beauty, snacks, and K-pop merchandise, sourced directly from trusted suppliers in Korea. The platform sought to:
Provide fast and reliable delivery to ensure customer satisfaction.
Build trust and authenticity by partnering with verified suppliers.
Offer a user-friendly interface for a seamless shopping experience.
Order Han Quoc
Techstack: HTML5, REST, OAuth 2., CSS3, VNPay, SSL/TLS, React.js, SePay, Google Analytics, MongoDB, Momo, Bank Transfers, Cloudflare, Facebook Pixel, GraphQL, Google Ads Docker, Kubernetes
Result
The app offers authentic Korean products, including K-fashion, beauty, snacks, and K-pop merchandise. The platform provides a seamless shopping experience with trusted suppliers and fast delivery, making it easy to access the best of Korea.
The new platform transformed Order Han Quoc’s e-commerce experience:
100,000+ customers onboarded within the first 6 months, achieving the scalability goal ahead of schedule.
Customer retention improved by 40%, with 60% of customers returning for repeat purchases.
Traffic increased by 300%, with the platform handling 2 million+ monthly page views without performance issues.
Operational costs were reduced by 25%, freeing up resources for further innovation.
The AI-powered recommendations became a standout, with 90% of customers reporting higher satisfaction with their shopping experience.
Conclusion:
Order Han Quoc’s success story highlights ElevenX’s ability to:
Understand complex challenges and deliver tailored solutions.
Leverage cutting-edge technology to drive engagement and scalability.
Ensure cost-efficiency while maintaining high-quality standards.
Challenge
Order Han Quoc faced several critical challenges:
Low customer retention: Only 20% of customers returned for repeat purchases, primarily due to slow delivery times and lack of product variety.
Technical limitations: The platform could only handle 5,000 concurrent users, leading to frequent crashes during peak shopping seasons.
High operational costs: Maintaining the platform and managing logistics consumed 40% of the budget, leaving little room for marketing and expansion.
Limited supplier integration: The platform lacked real-time inventory updates, causing 15% of orders to be canceled due to stockouts.
Order Han Quoc needed a scalable, efficient, and customer-centric solution to transform their e-commerce platform and achieve their vision.
Solutions
With expertise in IT outsourcing and custom software development, ElevenX designed and built a future-ready platform tailored to Order Han Quoc’s needs:
1. Seamless User Experience with Advanced Features:
Developed a responsive and intuitive interface using ReactJS and VueJS, reducing the bounce rate to under 10%.
Integrated AI-powered product recommendations to personalize the shopping experience, increasing customer engagement by 30%.
2. Cost Optimization and Future-Proofing:
Automated routine maintenance tasks, cutting operational costs by 25%.
Designed the platform with modular architecture, allowing easy integration of new features as Order Han Quoc grows.
3. Agile Development and Continuous Improvement:
Delivered the platform in 9 months with a 97% on-time delivery rate.
Conducted monthly feedback sessions with customers and suppliers to refine the platform based on user needs.